Wholesale FAQ
Sky High Craft Cannabis Wholesale FAQ
Welcome to Sky High’s Wholesale FAQ! Interested in partnering with us to bring Sky High products to your store? Here, we answer common questions about wholesale accounts, orders, shipping, and more. If you have additional questions, please contact us at sales@skyhighd9.com.
General
How can I become a SkyHighD9 wholesale partner?
To apply, visit our Wholesale Application Page and complete the form. Our team will review your application and get in touch within 3-5 business days.
What types of businesses qualify for a wholesale account?
We partner with various businesses, including retail stores, dispensaries, cafes, and other qualified businesses that align with our mission. All wholesale partners must hold a valid resale license and operate in areas where our products are legally permitted.
Is there a minimum order requirement?
Yes, to qualify for wholesale pricing, a minimum order quantity applies. Details on minimum order quantities are available once your account is approved.
Products and Pricing
Which products are available for wholesale?
Our popular products like Sky Coolers, Sky Waters, and Skyology Mixers are available at wholesale prices. Specific products and quantities may vary based on demand and inventory.
Can I get a sample before purchasing a bulk order?
Yes, we offer sample packs for prospective wholesale partners. Contact sales@skyhighd9.com to discuss sample options.
Do you offer bulk discounts?
Yes, in addition to wholesale pricing, we offer tiered discounts based on order volume. Contact our wholesale team for more details on bulk pricing.
Ordering and Payments
How do I place a wholesale order?
Please reach out to us directly at sales@skyhighd9.com or 888.335.4367. Coming soon**once approved, you can log into your wholesale account on our website, where you can view wholesale prices and place orders directly.
What forms of payment do you accept?
We accept all major credit cards, ACH, checks and wire transfers for wholesale orders.
Can I change or cancel my order?
If your order hasn’t shipped yet, please reach out to sales@skyhighd9.com as soon as possible to make changes. Once an order is processed, changes or cancellations may not be possible.
Shipping and Delivery
How long does shipping take?
Most wholesale orders ship within 5-7 business days. Larger orders may take additional time based on inventory and demand.
Do you ship internationally?
Currently, we only ship within the United States. We may expand our shipping options in the future.
What are the shipping costs for wholesale orders?
Shipping fees depend on order size, destination, and preferred shipping method. Standard and expedited options are available.
Can I track my order?
Yes, you will receive a tracking number once your order has shipped.
Customer Support and Returns
What if my order is damaged or incorrect?
Please inspect your order upon arrival. If there is an issue, email us at sales@skyhighd9.com within 7 days of receiving your order. We’ll work with you to resolve any problems.
Do you accept returns on wholesale orders?
Due to the nature of our products, we generally do not accept returns on wholesale orders unless the items are defective or incorrect. Please reach out to our team if there’s a concern.
How can I contact the wholesale support team?
You can reach our dedicated wholesale team at sales@skyhighd9.com. We’re here to help with any questions or support you may need.